Call 0114 229 3388 with your requirements
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Bathing | Lifts & Stairlifts | Ramps | Wheelchairs | Hoists | Chairs | Beds | Scooters | Car Adaptions
Beds | Mobility | Seating | Household Items | Personal Care | Ramps and Pathway Solutions | Moving & Handling | Footwear
3 Wheel Walkers
4 Wheel Walkers
Walking Sticks
Crutches
Zimmer Frames
Boot Scooters
Folding Scooter
Pavement Scooters
Road Scooters
Manual Wheelchairs
Powered Wheelchairs
Powerpacks
Accessories
High Seat Chairs
Accessories
Rise & Recline Chairs
Bathing
Bedroom Accessories
Home Essentials
Kitchen Accessories
Reachers
Steps & Stools
Tablet Storage
Toileting
Aprons
Cleansing
Dressing Aids
Gloves
Incontinence Pads
Wipes
Mobile Hoists
Slings
Transferring
Ladies Boots
Ladies Sandals
Ladies Shoes
Ladies Slippers
Mens Shoes
Wash Dry Toilets & Bidets
Level Showering
Bath Lifts
Stairlifts
Indoor lifts
Outdoor lifts
Powered Wheelchairs
Manual Wheelchairs
Powered Add ons
Mobile Hoists
Fixed Hoists
Boot Hoists
Hand Controls
Left-foot Accelerator
Steering Aids and Secondary Controls
Swivel Seats
Person Hoists
Pedal extensions
Seat Extensions
Transfer Plates
Driver Protection Screens
Seatbelt Extensions

Service & Repair

Looking after your equipment is all part of the package we provide, many of our products come with built in maintenance and warranty but we also offer extra packages for additional peace of mind if the worst was to happen. Our services include, warranty, servicing, repairs, out of hours repairs, and complete care packages. Each option offers different levels of protection for your item.

Repairs & Breakdown

Products aged over 12 months are repaired and maintained through our call out service operating Monday to Friday 9.00am – 5.00pm. If your product breaks down, is faulty or needs fixing please give us a call on 0114 2293377.

Charges apply for call out, we also offer emergency call out for stairlifts and lifts. The out of hours telephone number is 07970 649563.

Manufacturers Warranty

New products come with a manufacturers warranty, the length is detailed in your sales documentation. Some items have a return to base, others have a collection included. Warranty covers faults that have not occurred due to accidental damage or misuse.

Servicing

Regular servicing of equipment helps keep it in good working order, servicing is usually annually except where LOLER (“Lifting Operations and Lifting Equipment Regulations”) is applied and can be done every 6 months (usually where healthcare professionals are providing care). We recommend regular servicing to ensure the longevity of your product and offer a range of servicing packages from single service to 3 year packages. For more information and pricing please call our service team on 0114 2293377.

Care Packages

Complete Care Packages are an excellent worry free solution for items such as lifts, hoists and stairlifts. They provide complete cover for all call outs, repairs, parts and annual servicing with the exception of an insurable event such as flood or serious reckless damage.

There are 2 options for a care package, Standard and Premium. A Standard Care Package covers call out during Monday to Friday, 9.00am – 5.00pm. A Premium Care Package covers 24/7 call out 365 days a year. For more information and pricing call us on 0114 2293377.

Insurance

Insurance is available for scooters, wheelchairs, powered wheelchairs, and in-home products (beds, chairs etc.), provided by Mark Bates Ltd. See individual relevant products for more information, or click here to be taken to our Insurance page in our ‘About’ section. Or download PDF versions of Mark Bates Ltd.’s information leaflets by clicking here.

Clark and Partners of 27A Orgreave Drive, Sheffield, S13 9NR, is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Linc, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

HOW CAN WE HELP YOU?

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